FAQs
HOW DO I REQUEST A QUOTE?
To request a quote, please submit an online form providing as much information as possible and one of our team members will respond within 24 hours. If your request is urgent, please email info@simplyseated.com.au or call the office on (02) 8386 7110.
HOW DO I CONFIRM AND PAY FOR MY QUOTE?
Please respond to the email you received the quote from with confirmation of your order. You will then be sent an invoice with a 30% deposit due to secure the items, and full payment due fourteen (14) days prior to your event date. We accept payment via bank transfer and credit card. Visa and MasterCard payments incur a 1.5% surcharge, AMEX payments incur a 2% surcharge.
IS DELIVERY INCLUDED IN THE HIRE PRICE?
No, delivery is in addition to your event hire order. The delivery fee is determined by the quantity of items, delivery location, access to the premises and the date and time of the event. Our calculation method:
- The time taken to prepare and load the items in our vehicles
- The time taken to drive to the event location
- The time taken to unload and deliver the items to site
- The time taken to return back to the warehouse.
We allow a minimum 4 hours for any given job and recalculate based on the above mentioned factors. Additional fees apply for delivery between 6pm and 8am, Sundays and Public Holidays.
WHAT DOES THE LABOUR FEE COVER?
We include a labour fee onto all of our orders to cover the man hours to prepare, pack, load, unload, check, clean and store our items. The labour fee will vary depending on the order and the amount of labour that is required for the included items. An additional labour fee is also applicable for set up on site.
WHERE DO YOU DELIVER?
Our office and warehouse is based in Annandale NSW and we deliver to all of Sydney and greater NSW. Please contact us for a formal quote.
DO YOU HAVE A SHOWROOM?
Yes, we arrange warehouse tours and can showcase items of interest. Please contact us to make an appointment.
DO YOU SET-UP THE FURNITURE/EQUIPMENT?
No, we do not set up however we can arrange to do so at an extra fee. Please request this with your consultant upon quotation. We also offer styling at an additional fee based on how many guests we are setting up for. Again, please discuss this with your consultant.
WHAT IS YOUR CANCELLATION POLICY?
Please refer to our terms and conditions for our full cancellation policy.
IS MY DEPOSIT REFUNDABLE?
The 30% deposit paid at confirmation of your booking is strictly non-refundable or transferable as we have reserved the items specifically for you.
CAN I CHANGE MY ORDER BEFORE THE EVENT?
Once a deposit is made the booking remains flexible until 14 days prior to the hire date. If you do require additional changes within 14 days of your event, an additional administration fee will apply.
WHAT IS YOUR HIRE PERIOD?
The prices shown on our website are based on a 24 - 72 hour (1 - 3 day) hire period. If you wish to hire the products for a longer period, an additional hire fee will apply.
CAN YOU CUSTOM BUILD FURNITURE AND PROPS?
Yes! We have an in-house build team who can help design and create any custom pieces you require. Please send us as much information as possible including photos, drawings, measurements, materials and finishes so we can provide you with an accurate quote.
HOW MUCH IS IT TO HIRE A MARQUEE OR GAZEBO?
The cost to hire a Marquee or Gazebo depends on the size, location and construction requirements. We usually allow a minimum of 5 hours to install our larger structures.
HOW CAN I SEEK CREATIVE ADVICE FOR MY EVENT?
Fill out an online form or email info@simplyseated.com.au with as much detail as possible, together with photos or a description of the desired aesthetic of your event. One of our creative consultants will assist you with what you may need as well as guide you with a selection of items to achieve your desired look.
CAN WE PICK UP & DROP OFF THE ITEMS OURSELVES?
Yes, we offer Dry Hire from Monday to Friday, 10am – 4pm from our warehouse in Annandale. Please ensure you arrive in an enclosed vehicle. Open trailer utes will not be accepted. Please refer to our terms and conditions for more information.
WHEN WILL MY ORDER BE DELIVERED AND PICKED UP?
We offer delivery & pickup 7 days a week, 24/7. Please let us know when you require the items to be bumped in and out and we will do our best to cater to you. Standard charges apply for within business hours. Anything before 8am and after 6pm or on weekends and public holidays will occur an additional surcharge.
IS THE DAMAGE WAIVER REFUNDABLE AND DOES IT COVER THE COST IF ITEMS ARE BROKEN, NOT RETURNED OR STAINED?
We charge a damage waiver fee of 2% for Furniture and 6% for Dinnerware and Linen which is non-refundable. It covers the cost of general wear and tear of the items as well as ongoing maintenance. If the items are damaged and cannot be repaired, you will be charged the full replacement value which is due within 24 hours of contact from our team.
IN THE EVENT OF WET WEATHER, HOW MUCH NOTICE DO I NEED TO GIVE TO CHANGE MY ORDER?
We require 14 days notice for any changes to be made to a booking. We will try our best to accommodate ‘last minute’ requests however an admin fee may apply. Please refer to our cancellation policy for further details.
CAN I USE OPEN FLAME CANDLES ON YOUR TABLECLOTHS & RUNNERS?
No wax is to directly fall onto our table linen. Any wax stains or burn marks will incur a full replacement fee for the item due within 24 hours of contact from our team.
IN WHAT CONDITION CAN I RETURN CATERING ITEMS SUCH AS GLASSWARE, PLATES, CUTLERY AND LINEN?
We wash everything in house with commercial equipment to ensure everything is in perfect condition for the next customer, however we do require our catering items to be returned in a clean and orderly manner. We ask clients to rinse all catering equipment and pack in the same crates and boxes in which they were supplied.